How to Write an Email about Not Getting Paid: A Step-by-Step Guide

In today’s corporate world, not getting paid for a job done is a common problem many people face. Writing an email to address this issue can be a daunting task, especially when you’re not sure what to say or how to say it. However, the good news is that writing an email about not getting paid isn’t as complicated as it seems. By following some simple guidelines, you can communicate your concern in a clear and concise manner, and increase the likelihood of getting paid in a timely fashion.

But before we dive into the details, it’s important to note that there is no single, foolproof formula for crafting the perfect email about not getting paid. Every situation is different and may require a tailored approach. That said, having some examples to work with can be immensely helpful. That’s why, in this article, we’ll provide you with some templates you can use as a starting point to address your own situation.

We’ll cover the main structure of the email, including how to introduce yourself, state the problem, provide evidence, express your expectation, and end with a call to action. Additionally, we’ll provide some general tips on how to write effectively when addressing delicate situations like this one.

So, if you’re someone who’s having trouble getting paid for work done, keep reading. This article will provide you with the practical guidance you need to effectively communicate your concerns through email. You can use the examples provided to craft your email and edit them as necessary. With our tips and templates, you can be sure that you’re putting your best foot forward when seeking your due compensation.

The Best Structure for Writing an Email About Not Getting Paid

When it comes to writing an email about not receiving payment, it’s important to approach the situation tactfully and professionally. This is especially true if you’re dealing with a client or employer who you’d like to continue working with in the future. Following a clear and concise structure will help you communicate your concerns effectively, while also demonstrating your professionalism.


The opening of your email should be polite and to the point. Begin with a greeting, such as “Dear [Client/Employer],” and then state the purpose of your email upfront. For example:

“I am writing to follow up on an outstanding payment for my services.”


In the body of your email, provide specific details about the payment you’re expecting. This might include the invoice number, the date the payment was due, and the amount outstanding. Be clear and concise in your language, and avoid using accusatory or confrontational language.

For example, you might say:

“As per our agreement, payment for my services was due on [date]. I have yet to receive payment for invoice number [XXX], which has an outstanding balance of [amount].”


After outlining the details of the outstanding payment, it’s important to explore why the payment has not yet been made. There may be a legitimate reason for the delay, such as a delay in processing or a mistake in the payment schedule. Alternatively, the client/employer may have simply forgotten to make the payment on time. Regardless of the reason, it’s important to be understanding and solutions-focused in your approach.

You might state:

“I wanted to touch base with you to find out if there was an issue with the payment. If there was a delay in processing or miscommunication on my part, I want to work with you to resolve this as soon as possible. Alternatively, if there were other issues that may have prevented the payment from being made, I would appreciate hearing from you so that we can discuss a solution.”


Finally, it’s important to wrap up your email with a professional and courteous closing. Restate your appreciation for the opportunity to work with the client/employer, and express your hope that the payment issue can be resolved soon.

For example:

“I appreciate the opportunity to work with you and want to ensure that our partnership remains strong. Thank you for your attention to this matter, and I hope we can resolve this in a timely manner.”

As always, end the email with a courteous closing, such as “Best regards” or “Sincerely.”

Following this structure will ensure that your email is professional, polite, and to the point. By approaching the situation tactfully, you’ll be more likely to get a positive resolution to the payment issue, while also preserving your business relationship with the client/employer.

7 Samples of Emails About Not Receiving Payment

No Payment Received for Freelance Work

Dear [Client],

I hope this email finds you well. I am reaching out to follow up on the payment for the freelance work I completed for you. Despite sending multiple invoices, I have yet to receive any payment for the services I provided.

I understand that there may have been some unforeseen circumstances that have caused a delay in payment. However, as we agreed upon a specific payment timeline, I kindly request that the payment be processed as soon as possible.

I enjoyed working with you on this project and hope that this payment situation can be resolved promptly. Thank you for your attention to this matter.

Best regards,
[Your Name]

No Payment Received for Invoice

Dear [Client],

I am reaching out to follow up on an unpaid invoice that I sent to your company. It has been 30 days since the invoice was due, and I have yet to receive any payment for the services I provided.

I understand that there may have been some miscommunication or oversight on your end, but I would appreciate it if you could confirm when I can expect payment. I value our ongoing business relationship and would like to ensure that all invoices are paid in a timely manner.

If there are any issues with the invoice that need to be addressed, please let me know so that we can resolve this matter quickly and effectively. I look forward to hearing from you soon.

[Your Name]

Delay in Payment Due to Technical Difficulties

Dear [Client],

I wanted to reach out to you regarding the recent delay in payment for the services I provided. I was informed by your accounting department that there were technical difficulties with the payment system, causing a delay in processing payments.

While I understand that these types of issues can arise, it is imperative that I receive payment for the services I provided in a timely manner. I would appreciate any updates you can provide on the situation and when I can expect payment to be completed.

Thank you for your understanding and attention to this matter. I greatly value our professional relationship and hope that this matter can be resolved as soon as possible.

Best regards,
[Your Name]

No Payment for Commission Earned

Dear [Client],

I am writing to follow up on the commission payment that I am owed for the additional business that I brought to your company. I have not received any payment for the commission I earned despite repeatedly reaching out to your accounting department.

As you know, commissions contribute significantly to my income, and thus, I am eagerly awaiting your response. I would appreciate it if you could look into this matter and process the payment as soon as possible.

Thank you for your attention to this issue.

[Your Name]

Payment Delayed Due to Company Restructuring

Dear [Client],

I hope this email finds you well. I wanted to reach out and inquire about the status of the payment for services I provided. It has been over a month since the due date, and I have yet to receive confirmation or payment.

I acknowledge that your company is currently undergoing a restructuring process, and I understand that this may have caused a delay in the processing of invoices. However, it is important to ensure that the providers of services receive the payment they are entitled to.

I kindly request that we work together to resolve this issue and process payment as soon as possible. I appreciate your attention to this matter and look forward to your response.

[Your Name]

No Payment for Overtime Work

Dear [Client],

I am writing to express my concern regarding the payment for the overtime work that I completed. Despite working additional hours, I have not received any additional pay for the extra services that I provided.

As per the contract we agreed upon, I should be receiving additional compensation for any extra work I complete beyond the normal work hours. I would appreciate if you could look into this matter, provide an explanation and compensate me accordingly.

Thank you for your attention to this matter.

Kind regards,
[Your Name]

No Payment Received for Consulting Services

Dear [Client],

I am writing to inquire about the payment for the consulting services I provided to your organization. I have not received any payment despite several attempts at requesting payment.

As we agreed, I provided a professional consulting service to help improve your business operations, and I am entitled to receive payment for the work that I have done. I would appreciate if you could look into this matter, provide an explanation and process the payment as per the contract.

Thank you for your prompt attention to this issue.

[Your Name]

Tips for Writing a Professional Email about Not Getting Paid

At some point in your career, you may find yourself in a situation where you have not received payment for your work. While this can be frustrating and stressful, it is important to handle the situation professionally. Here are some tips for writing an email about not getting paid:

1. Remain Calm and Polite: It can be tempting to let your frustration show in your email, but it is important to remain calm and professional. Avoid using accusatory language or being aggressive in your tone. Maintain a polite and respectful demeanor throughout the email.

2. Be Clear and Concise: Keep your email short and to the point. Clearly communicate the issue you are facing, and provide any relevant details, such as invoices or payment deadlines. Avoid going off on tangents that are not related to the issue at hand.

3. Use a Professional Tone: Ideally, your email should be written in a tone that is firm but respectful. Avoid venting your frustration or using emotional language. Instead, focus on the facts and present a professional demeanor throughout the email.

4. Outline Your Expectations: Clearly state what you expect to happen next. Do you need to receive payment by a certain date? Are there additional steps that need to be taken to resolve the issue? Be clear about your expectations and what needs to happen next.

5. Provide a Solution: Depending on the situation, it may be helpful to provide a potential solution to the problem. For example, if the issue is a mistake in billing, offer to work with the client or employer to come up with a resolution. This can demonstrate that you are interested in finding a solution and ensuring that everyone is satisfied.

6. End on a Professional Note: Close your email in a professional and respectful manner. Express your appreciation for their attention to the matter and state that you look forward to hearing from them. End with a signature that includes your name and contact information.

By following these tips and being professional in your email about not getting paid, you can increase the likelihood of a positive resolution to the issue. Remember to remain calm, clear, and courteous throughout the process.

FAQs about How to Write an Email About Not Getting Paid

What should I include in my email when I haven’t received my payment?

In your email, include the date the payment was due, the amount you are owed, and a clear statement of the problem. Be sure to politely request payment and offer any relevant information that might help resolve the issue.

What is the best way to start my email?

Start by addressing the recipient politely. Depending on your relationship with them, you can use “Dear [Name],” or “Hello [Name],” or “Hi [Name],” followed by a sentence explaining the purpose of your email.

How can I make sure my email is professional, yet still assertive?

Be clear and concise in your language, while also being polite and professional. Express your expectations assertively, but without being accusatory. Offer any information or documentation that might help clarify the situation.

What tone should I use in my email?

Be polite and professional, while also making it clear that you expect payment. Avoid using language that is overly emotional or accusatory, but don’t be afraid to express your disappointment or frustration if necessary.

What should I do if I don’t receive a response to my email?

Follow up with another email or phone call after an appropriate amount of time has passed. If you still don’t receive a response, you may need to escalate the situation to a higher authority or consult legal counsel if necessary.

How much detail should I include in my email?

Include enough information to help resolve the issue, but don’t overwhelm the recipient with unrelated details. Offer any relevant documentation or evidence that might support your claim, but keep your message clear and to the point.

What should I avoid in my email?

Avoid being overly emotional, accusatory, or unprofessional. Don’t make threats or use language that could be considered hostile or confrontational. Stick to the facts and avoid making assumptions or jumping to conclusions.

What if I made a mistake in my email?

If you made a mistake in your email, follow up with a correction or clarification. Be transparent and honest, and express your desire to resolve the issue in a professional and timely manner.

Is it better to write an email or a letter when addressing the issue of not getting paid?

While both email and letter formats can be effective, email is generally more convenient and faster. However, if you feel that a more official-looking document is necessary, a letter may be a better option. Ultimately, the choice depends on your personal preference and the specific circumstances of the situation.

Wrapping it up

Well, that’s all for now folks. I hope this guide has been helpful in providing some tips on how to approach writing an email about not getting paid. Remember, always stay professional and remain calm, as this will help you achieve the best possible outcome. If you have any further questions, please feel free to let me know in the comments below. Thanks for reading, and be sure to visit our blog again soon for more helpful tips and tricks!